Refund Policy

Effective Date: September 2026

Thank you for shopping with LuxeHardwareStudio at www.luxehardwarestudio.com. We want every customer to have a smooth and comfortable shopping experience when purchasing sofas and living room furniture from us.

14-Day Return Policy

We accept eligible returns within 14 calendar days of delivery.

To qualify for a return, furniture must be unused, undamaged, clean, and in its original condition. Products should be returned with their original packaging and included accessories whenever possible.

Because furniture is larger and requires special handling, customers should contact us before arranging any return shipment.

How to Request a Return

To request a return, please email info@luxehardwarestudio.com with:

• Order number.

• Product name.

• Reason for the return.

• Photos of the product when applicable.

• Photos of the original packaging when applicable.

Please do not ship an item back before receiving return instructions from our customer service team.

Damaged, Defective, or Incorrect Items

If your sofa or furniture arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs showing the product, packaging, shipping label, and any visible damage.

After reviewing the situation, we may offer a replacement, replacement component, store credit, or refund when appropriate.

Non-Returnable Items

Returns may not be accepted for:

• Final sale products.

• Customized or personalized furniture.

• Products that have been used, modified, assembled improperly, or damaged after delivery.

• Products returned without prior authorization.

• Products showing signs of excessive use or unreasonable handling.

Return Shipping

If a return is required because of our error or because the product arrived damaged or defective, we will cover applicable return shipping costs.

For returns resulting from a change of mind, personal preference, room-size considerations, or incorrect selection, the customer may be responsible for applicable return transportation or shipping costs.

Refunds

Once an approved return has been received and inspected, any eligible refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges, return transportation charges, or other applicable costs may not be refundable where permitted.

Order Cancellation

Cancellation requests should be submitted as soon as possible and before an order has shipped.

Once an order has entered the shipping process, cancellation may no longer be available and the standard return procedure may apply.

Contact Information

LuxeHardwareStudio
Website: www.luxehardwarestudio.com
Email: info@luxehardwarestudio.com
Phone: +1 (612) 208-2510
Address: 7845 Southtown Center #101, Bloomington, MN 55420, United States
Business Hours: Monday–Friday: 9:00 AM–6:00 PM CT; Saturday: 10:00 AM–4:00 PM CT; Sunday: Closed